Submit a complaint
We believe it is important that you are satisfied with our products and our service. However, things can sometimes go wrong – and when that happens, we are eager to resolve it as quickly and effectively as possible.
Do you have a complaint about an order, a delivery, or a product? Let us know through the options below. We take every complaint seriously and work together with you to find a suitable solution.
How can you file a complaint?
You can file a complaint via:
Email: info@lasercutsupply.com
Please include the following in your message as clearly as possible:
- Your order number (if you have one)
- What went wrong
- Any photos (in case of damage or receiving the wrong product)
What can you expect from us?
- You will receive a detailed response within 1-2 working days
- We always look for a suitable solution (replacement, return, refund)
- Complaints are carefully logged and discussed internally